Last updated: March 21, 2023
- Information Controlled by our Third Party Service Provider Customers
- Information Collection
- Cookies and Tracking Date
- Information Use
- Anonymized Data
- Marketing Communications
- Advertising & Remarketing
- Children’s Privacy
- Sensitive Information
- Security & Retention
- Notice to Users Outside of the United States
- Updating Personally Identifiable Information
Information Controlled by our Third Party Service Provider Customers
Please note that information collected by LegalConnect in connection with your use of the LegalConnect Service is controlled by the entity or other third party that has entered into the Terms or other agreement with LegalConnect for the use of and access to the LegalConnect Service (the “Service Provider Customer”).
When LegalConnect collects or processes such information, it does so on behalf of the Service Provider Customer. If you access and use the LegalConnect Service and/or create a user account, you are a “user”. If you are using the Services by invitation of a Service Provider Customer, whether that Service Provider Customer is your employer, another organization, or an individual, that Service Provider Customer determines its own policies regarding storage, access, modification, deletion, sharing, and retention of such information which may apply to your use of the LegalConnect Service. If applicable, please check with the Service Provider Customer about the policies and settings it has in place with respect to information you submit in connection with your use of the LegalConnect Service.
In order to register for an account on our Site and to use the LegalConnect Service, we require you to submit your personally identifiable information to, which may include, your first name, last name, password, email address, phone number, business address, username, your Bar number or ID, and password.
In conjunction with your use of the LegalConnect Service, we will collect information about your transactions (including your eFiling transactions and related legal support services), which may include, without limitation, the name of your law firm or company, documents and other content, data, information (including, personal information), any photos, videos and other content you upload to the LegalConnect Service, and related public documents, materials and information that you submit in connection with such transactions.
Payment Transaction Information
When you initiate, complete and/or make any payment transactions through the Services, our third-party PCI-compliant payment processors may collect certain payment information such as your credit card, bank account information. Payment transaction information is processed and stored by our third-party PCI-compliant payment processors, on our behalf in order to collect fees payable by you in connection with your use of the Services. The information provided to LegalConnect only includes partial payment or credit card information related to each transaction.
If you use the LegalConnect App, LegalConnect may collect and/or track your geolocation data. For example, if you use the LegalConnect App to conduct service of process, the LegalConnect App may track your geolocation to enable you, or the Service Provider Customer or its end user customers (if you are using the Services on behalf of a third party, such as a Service Provider Customer or the Service Provider Customer’s end user customer), to log the location of the service of process.
We collect certain information about interactions with the Services, including information about the device used to interact with and/or access the Services, IP address, access dates and times, information about the approximate location of the person accessing the Services (as determined through the IP address), mobile device information, such as, device/platform type and version (iOS v4, Android, etc.), device IDs, and UDIDs, device event information, crash data, and log data when accessing and using the Services.
Information from Third Party Services
If you use, enable, and/or connect with, any third party products, applications, and/or services (including, but not limited to, any payment processing services we make available to our Service Provider Customers), that may be made available and/or integrated into the LegalConnect Service (collectively, “Third Party Services”), we may collect and/or receive data and information arising from the integration and/or directly from the providers of such Third Party Services relating to the use of the LegalConnect Service and such Third Party Services.
If you contact us, we will collect any personally identifiable information that you include in your communications to us.
Cookies and Tracking Data
We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. You can read more about cookies at www.allaboutcookies.org.
We may set a persistent cookie to store your login data. Persistent cookies enable us to enhance the experience on our Site and the LegalConnect Service so you can login without re-entering your account information. If you reject cookies, you may still use our Site and the LegalConnect Service, but your ability to use some areas of our Site and/or the LegalConnect Service may be limited.
LegalConnect may track users over time and over multiple websites if a user registers for our Services. LegalConnect does not respond to browser do not track signals.
Third party providers of external services like web traffic analysis services, such as Google Analytics, may track users over time and over our Site, the LegalConnect Service and third party websites and such third parties may also place cookies, via our Site and the LegalConnect Service. You can read more about privacy and cookies set by Google Analytics at https://www.google.com/policies/privacy/.
Depending on how you use the Services, we use your personal information in the following instances:
- To host and provide the Site;
- To perform and provide the Services to you and/or our Service Provider Customers and their users;
- To enable Third Party Services;
- To personalize the Services, such as remembering certain information so that you will not have to re-enter it during your visit or the next time you visit and/or use the Services;
- To maintain, enable, upgrade, update, improve, and/or enhance the Services, and develop new features, functionality, and/or other products and services;
- To conduct analytics related to the Services, such as to understand how they are being used and where improvements may be needed;
- Deliver direct marketing communications regarding products and services of ours and/or third parties that we think may be of interest;
- Respond to queries and requests, or otherwise communicate directly with our customers and users;
- Detect any fraudulent or illegal activity against us, our customers and users, and/or our service providers;
- For our business transfers;
To comply with a legal or regulatory obligation (for example, keeping records of our sales for tax compliance); and
- To provide information to regulatory bodies when legally required, and only as outlined in Legal Obligations and Security under Section titled “Disclosures” below.
In some instances, we may choose to anonymize your personal data instead of deleting it, for statistical use, for instance. When we choose to anonymize, we make sure that there is no way that the personal data can be linked back to you or any specific user. We share aggregated, automatically-collected or otherwise non-personal information with third parties for various purposes, including (i) compliance with reporting obligations; (ii) for business or marketing purposes; (iii) to assist us and other parties in understanding our users’ interests, habits and usage patterns for certain programs, content, services, advertisements, promotions and/or functionality available through the Services. We do not share personal information about you in this case.
If you are a registered customer and have not otherwise opted out (or with your consent where required by applicable law), or if you have opted in to receive direct marketing emails from us, we may use your personal information to send you marketing information about the LegalConnect business, our Services, new product releases, new feature releases of the Services, and/or other products and services, that we think may interest you. We carry out direct marketing by email.
You may manage the receipt of marketing and non-transactional communications sent by email by clicking on the “unsubscribe” link located on the bottom of any of our marketing e-mails. To opt-out of marketing communications sent by physical mail, please contact us via email at email@example.com with your request.
We will use commercially reasonable efforts to process such requests in a timely manner. Note that you cannot opt out of receiving transactional e-mails or communications related to the Services (e.g., requests for support), which, for clarification, are not marketing communications.
Advertising & Remarketing
We use Google AdWords Remarketing to advertise LegalConnect across the Internet, in particular on the Google Display Network. AdWords remarketing will display ads to you based on what parts of the LegalConnect website you have viewed by placing a cookie on your web browser. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER OR MOBILE DEVICE. The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you do not wish to see ads from LegalConnect you can opt out in several ways:
Facebook Custom Audience (operated by Meta, Inc.). We may participate in and/or utilize the Facebook Custom Audience program which enables us to display personalized ads to persons on our email lists when they visit Facebook.com and/or other websites or services operated by Meta, Inc. We provide your email address to Facebook to enable Facebook to determine if you are a registered account holder with Facebook.
You may opt-out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to the email address provided in our contact information. For your opt-out to be effective, you must: (i) place the following text in the subject line of the email – “Opting Out of Facebook Custom Audience Ads”, and (ii) in the body of the email, include your name and email address. We will forward your name and email address to Facebook.com with a request to delete you from all of our Facebook Custom Audience Ads.
We may participate in additional retargeting and behavioral advertising services that will be similar to the services described above.
LegalConnect recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Site and Services are not directed to children under the age of 16. LegalConnect does not target its Services to children under 16. LegalConnect does not knowingly collect personally identifiable information from children under the age of 16. If we learn that a child under the age of 16 provided us with personally identifiable information, we will delete that information. If your child has provided personally identifiable information, please contact us so we can delete it. If you are under the age of 16, please do not provide us with any personally identifiable information.
LegalConnect does not require you to provide any sensitive data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetics, or biometric data to use the Services.
Our Service Providers
We share personal information with third party service providers, vendors or agencies that provide services to us that help us in the operation, provision, administration and management of the Services, and to otherwise operate our business. Depending on how you use the Services, the following categories of third parties collect data on our behalf or receive personal information:
- Hosting providers,
- Analytics providers,
- Payment processing providers;
- Providers of business operations and communication tools,
- Other third-party service providers that help us provide features and functions for the Services (e.g., customer support providers), and
- Professional service providers, such as auditors, lawyers, consultants, accountants and insurers.
For a list of all third party service providers, vendors or agencies we use, please contact us via email at firstname.lastname@example.org.
Third Party Services
If you use, enable, and/or connect with, any Third Party Services in connection with the use of the Services, certain data and information may be exchanged between us and the provider of the applicable Third Party Services. Note that Third Party Services are not our service providers, vendors or agencies as described above, and we do not control their use of your information. The applicable providers of the Third Party Services control the data and information (including, but not limited to, personally identifiable information) transmitted through or in connection with the use of the Third Party Services, and they may use your personal information differently than we do. Please review the privacy notices of any Third Party Services you decide to enable and/ or use in connection with the use of the Services.
Advertising & Remarketing
As described in the “Advertising & Remarketing” Section above, we provide your email address to Facebook to enable Facebook to determine if you are a registered account holder with Facebook for our remarketing purposes.
Legal Obligations and Security
We will not sell your personally identifiable information to any company or organization except we may transfer your personally identifiable information in conjunction with a transaction such as a financing or to a successor entity upon a merger, consolidation or other corporate reorganization in which LegalConnect participates or to a purchaser of all or substantially all of LegalConnect’ assets to which the Services relate or in the event of a bankruptcy or related or similar proceedings.
Security & Retention
We employ industry standard procedural and technological measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. LegalConnect may use, without limitation, secure socket layer, firewalls, password protection and other security measures to help prevent unauthorized access to your personally identifiable information.
Personal information is processed for the period necessary to fulfill the purposes for which it is collected, to comply with legal and regulatory obligations and for the duration of any period necessary to establish, exercise or defend any legal rights. In order to determine the most appropriate retention periods for your personal information, we consider the amount, nature and sensitivity of your information, the reasons for which we collect and process your personal information, and applicable legal requirements. In some instances, we may choose to anonymize personal information instead of deleting it. When we choose to anonymize, we make sure that there is no way that the personal information can be linked back to any specific individual.
If you are using the Services on behalf of a Service Provider Customer (e.g., as an employee, contractor and/or agent) or as an end user customer or the Service Provider Customer, please contact the Service Provider Customer if you wish to request the removal of personal information under their control.
Notice to Users Outside of the United States
Updating and Deleting Personally Identifiable Information
LegalConnect provides you with the ability to review, update and/or delete certain contact information that you provide to us by accessing your account. Your right to access your personally identifiable information may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.
If you are using the Services on behalf of a Service Provider Customer (e.g., as an employee, contractor and/or agent) or as an end user customer or the Service Provider Customer, please contact the Service Provider Customer if you wish to updated, and/or delete personal information under their control.