Have you wondered how breaking down silos in your litigation support business might rev up your efficiency and help drive revenue? Fragmented workflows among litigation support services are still surprisingly common, but this article helps you break them down by bundling up eFiling and process serving into a single platform to reduce operational drag and kick up ROI.
As a result, you’ll set up your business to reduce risk, improve efficiency, and grow sustainably.
How Bundling Drives Efficiency and Revenue
Consolidating eFiling and process serving into a single platform streamlines both your business operations and client experience. The order workflow is simple and unified, and works like this:
- eFile the case.
- Request process service.
- eFile the proof.
More importantly, it all happens within a single platform, often as part of one seamless order.
It’s easy to see why businesses that haven’t made this move could be losing competitive traction. That’s because keeping service of process and eFiling separate creates hidden costs.
To help protect your business from these costs, let’s take a closer look at where they come from.
Beware of Cost Creep
Hidden costs can creep into just about any business. In this case they materialize through increased labor, inefficiencies of maintaining multiple systems or workflows, and inconsistent client experiences.
The reason?
It often comes down to legacy processes, fear of disruption, or perceived cost savings.
For example, some providers have always handled process serving manually or with third party tools. They stick with what they know, even if it means missing out on the efficiency of an integrated platform.
Others believe they’re saving money by managing process serving on their own. But that’s when risk begins to creep in and raise costs due to:
- Managing multiple workflows.
- Logging in to different systems.
- Chasing documents and deadlines.
- Manual work that introduces potential for error.
These hidden costs shrink, however, when they square off against the hidden ROI of bundled process serving and eFiling.
Where to Find Your Hidden ROI
It’s always in the first place you look—or at least it should be.
The LegalConnect platform is engineered to help find ROI fast. The first way it does this is by introducing transparency and operational efficiency and building them into service of process and eFiling—which lowers costs.
And there’s more.
By bundling service of process and eFiling as a service option in LegalConnect’s customer portal, you’ll boost ROI because:
- Customers can order the combined service in any volume.
- Law firm staff do the work so your team can work on other tasks.
- Accuracy for eFiling and process serving increases because law firm customers enter data directly.
Another favorite hiding place for ROI is invoicing, where bundling these two services gives your business the following advantages:
- Invoicing that’s easy for law firm clients to read and less likely to dispute.
- An audit trail your law firm customers can use to show eFiling and service of process were performed correctly.
- Custom pricing that you set for bundled services.
- Ability to adjust pricing for eFiling and process serving ordered by non-law firm customers.
There’s More in This Bundle of Joy
LegalConnect also includes e-signature capabilities and automated work order generation. These capabilities give you and your staff greater control over the ordering and fulfillment, reduce turnaround times, and eliminate unnecessary coordination between tools and teams.
In addition to offering eFiling for all courts in California, Illinois, Indiana, Maryland, and Texas, LegalConnect also provides powerful process serving tools: AffiliateConnectTM and Mobile Field Agent.
- AffiliateConnectTM allows you to easily receive, manage, and update orders in real-time with other LegalConnect partner affiliates.
- Mobile Field Agent enables process servers to effortlessly update orders in the field via a lightweight, browser-based app.
And—wait for it—LegalConnect is built to support filing and service of process across all 50 states, expanding your geographic footprint and revenue potential.
Make the Shift Without the Disruption
The hidden ROI of bundling eFiling and process serving isn’t just about saving time or cutting costs. It’s about transforming how your firm operates, making it more efficient, and more aligned with the needs of today’s legal clients.
If you’re already using LegalConnect for one service, adding the other is a natural next step. The platform is already built to support the entire case lifecycle. You can start small, test it with a few clients, roll it out gradually, and quickly see the benefit.
Ready to experience the benefits of a consolidated approach for yourself? Schedule a LegalConnect demo today and see how a unified platform can transform your business.